maju44 Privacy Policy

This Privacy Policy applies to personal information processed by maju44 when you access https://maju44.cam, register an account, use online casino or sports betting features, contact customer support, participate in a promotion, or conduct a financial transaction through the platform. It should be read together with the maju44 Terms & Conditions and Responsible Gambling information.

For the purposes of this policy, “personal information” means information that identifies you directly or can reasonably be associated with you. “Processing” includes collecting, recording, organising, storing, reviewing, using, transferring, restricting, deleting, or otherwise handling that information.

maju44 is designed for Malaysian users and processes information in connection with Malaysian Ringgit transactions, local banking channels, and e-wallet services. We seek to follow applicable privacy and data protection requirements, including relevant Malaysian data protection principles where they apply to our activities.

maju44 may collect information that you provide directly and information generated through your use of the platform. The exact data depends on the services you use and the stage of your player relationship.

2.1 Identity and account information

• Full name, date of birth, nationality, residential address, username, and account identifiers.
• Email address, mobile number, communication preferences, and account security settings.
• Government-issued identification, proof of address, photographs, or verification results required for KYC and age checks.

2.2 Financial and transaction information

• Deposit and withdrawal amounts, timestamps, transaction status, wallet references, and payment method details.
• Records associated with Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, DuitNow, FPX, Touch 'n Go eWallet, Boost, or GrabPay transactions.
• Source-of-funds information where enhanced checks are reasonably required.

2.3 Gaming and account activity

• Casino games played, sports selections, wager amounts, outcomes, winnings, losses, bonus usage, and withdrawal history.
• Responsible gambling settings, including deposit limits, cooling-off requests, session reminders, and self-exclusion records.
• Customer service communications, complaints, account notes, and investigation outcomes.

2.4 Device and technical information

• IP address, device type, browser, operating system, language settings, session identifiers, and approximate location derived from technical data.
• Login times, page activity, security events, cookie identifiers, and diagnostic information.

maju44 collects information when you create or update an account, upload verification documents, deposit or withdraw MYR, place a wager, apply a bonus, set a responsible gambling limit, or communicate with support. We also receive technical information automatically when your browser or device interacts with the platform.

Some information may be provided by payment processors, identity verification providers, fraud prevention services, game systems, or sports data services. For example, a payment provider may return a confirmation that a DuitNow or FPX transfer was successful without giving maju44 access to your complete online banking credentials.

We may generate additional records from the information available to us, such as risk indicators used to detect suspicious logins, duplicate accounts, payment abuse, collusion, or harmful gambling patterns. These records are handled in accordance with this policy.

maju44 processes personal information for the following purposes:

• Creating, administering, securing, and closing player accounts.
• Confirming identity, age, payment ownership, and account eligibility.
• Providing slots, live casino, poker, lottery, and sports betting services, including EPL, Liga Super Malaysia, UFC, and live football markets.
• Processing deposits, withdrawals, refunds, bonuses, and account balance adjustments.
• Preventing fraud, money laundering, account takeover, bonus abuse, collusion, and other prohibited activity.
• Responding to support inquiries, disputes, complaints, privacy requests, and technical problems.
• Operating deposit limits, cooling-off controls, self-exclusion, reality checks, and other responsible gambling measures.
• Maintaining platform security, service reliability, troubleshooting, audit records, and business continuity.
• Sending essential account, transaction, security, legal, and service communications.
• Evaluating platform performance and improving the experience for users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere in Malaysia.

Where maju44 sends optional promotional communication, users may adjust their preferences or request that such communication stops. Essential security, payment, and account notices cannot be disabled while an account remains active.

Depending on the circumstances and the applicable law, maju44 may process information because it is necessary to provide the service requested by you, comply with a legal or licensing obligation, protect legitimate business and security interests, establish or defend legal claims, or act with your consent.

Legitimate interests may include preventing fraud, protecting players, maintaining system integrity, resolving disputes, improving service performance, and understanding whether platform controls are working effectively. maju44 seeks to balance these interests against the privacy rights and reasonable expectations of users.

Where processing is based on consent, you may withdraw that consent for future processing. Withdrawal does not invalidate processing already completed and may not affect information that maju44 must retain or process under another valid ground.

maju44 uses identity checks to confirm that accounts belong to eligible adults and that withdrawals are paid to the correct person. Verification may include reviewing identification, proof of address, payment ownership, transaction history, and other information reasonably needed to assess account risk.

Malaysian payment methods such as Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX are operated by their respective providers. maju44 receives only the information needed to identify, reconcile, approve, reject, or investigate a transaction. You should never provide maju44 with your complete online banking password or e-wallet PIN.

Financial records may be retained after account closure when necessary for audit, fraud prevention, dispute resolution, payment reconciliation, anti-money laundering controls, or another applicable obligation.

maju44 may use cookies, local storage, session identifiers, and comparable technologies to keep users signed in, remember preferences, maintain platform security, support load balancing, detect suspicious activity, and measure service performance.

Essential technologies are required for account authentication, payment continuity, responsible gambling controls, and fraud prevention. Other technologies may help us understand general usage patterns, such as which pages are most useful or where technical errors occur.

You may manage cookies through your browser settings. Blocking essential cookies may prevent account login, game loading, or completion of a deposit or withdrawal. Clearing cookies may also remove saved preferences and require a new security check.

maju44 does not sell personal information. We may disclose limited information to service providers that perform necessary functions on our behalf, including payment processing, identity verification, platform hosting, security monitoring, customer support, game delivery, data storage, and professional advisory services.

Service providers are expected to use information only for authorised purposes and to apply appropriate confidentiality and security measures. maju44 may also disclose information where reasonably necessary to comply with valid legal obligations, licensing requirements, court orders, fraud investigations, or requests from competent authorities.

If the ownership or structure of maju44 changes through a merger, acquisition, financing, or sale of assets, relevant information may be transferred as part of that transaction, subject to suitable confidentiality measures and continued protection under applicable law.

Because maju44 operates under international online gaming arrangements, information may be processed or stored outside Malaysia. The privacy laws in another jurisdiction may differ from Malaysian requirements.

Where an international transfer occurs, maju44 seeks to use contractual, organisational, and technical safeguards appropriate to the nature of the information and the processing risk. Access is limited to personnel and providers that require the information for authorised operational purposes.

maju44 uses layered safeguards designed to protect personal information. These may include encryption in transit, access controls, account authentication, security logging, network monitoring, document access restrictions, staff confidentiality measures, and incident response procedures.

No website or storage system can guarantee absolute security. Players also have an important role: use a unique password, keep login credentials private, enable available security controls, avoid shared devices where possible, and notify maju44 promptly if unauthorised account activity is suspected.

maju44 retains information only for as long as reasonably required for the purposes described in this policy, subject to legal, contractual, licensing, fraud prevention, payment, and dispute-resolution needs. Retention periods vary according to the data category, account status, transaction history, and existence of an active complaint or investigation.

When information is no longer required, maju44 may securely delete it, anonymise it, or isolate it from routine use until final deletion is technically and legally appropriate.

Subject to applicable law and appropriate identity verification, you may have the right to request access to personal information held by maju44, correct inaccurate or incomplete information, object to certain processing, restrict use, withdraw consent, or request deletion.

Some requests may be limited where maju44 must preserve information to protect another person, investigate fraud, maintain self-exclusion, comply with financial record obligations, resolve a dispute, or establish and defend legal claims. If a request cannot be completed in full, we will aim to explain the relevant reason.

Privacy requests must include enough detail to identify the account and understand the action requested. To protect users from impersonation, maju44 may ask for additional verification before disclosing, correcting, exporting, or deleting account information.

maju44 may use automated rules and risk indicators to identify unusual activity, including repeated failed logins, duplicate account signals, rapid payment reversals, irregular bonus use, suspicious betting patterns, or behaviour that may indicate gambling-related harm.

These controls can trigger an additional identity check, temporary transaction review, security alert, responsible gambling message, or manual account assessment. Significant account actions are reviewed according to operational procedures, and players may contact support if they believe an assessment is incorrect.

Responsible gambling information is handled carefully. Deposit limits, cooling-off periods, and self-exclusion records may be retained even after account closure where this is necessary to prevent re-registration or to honour the player's protection request.

maju44 is strictly intended for persons aged 21 and above. We do not knowingly permit minors to register, deposit, wager, or use the platform. Age and identity checks may be conducted during registration, account review, or before a withdrawal is approved.

If maju44 learns that an underage person has provided personal information, the account will be restricted and the information will be handled in accordance with applicable legal, safety, and recordkeeping requirements. A parent or guardian who believes a minor has attempted to use maju44 should contact support promptly.

maju44 may update this Privacy Policy to reflect changes in platform services, payment methods, security procedures, legal requirements, or data practices. The effective date displayed at the top of the page indicates when the current version took effect.

Material updates may be communicated through the platform or another suitable account notice. Continued use of maju44 after an update means the revised policy will apply to subsequent processing, subject to any consent or notice requirements imposed by applicable law.

Questions about this Privacy Policy, the handling of your information, or a privacy rights request may be directed to the maju44 support team. Please do not include a password, full banking credential, e-wallet PIN, or other unnecessary sensitive information in your message.

For account safety, maju44 may need to verify your identity before responding to a request involving personal records. Further information about deposit controls, cooling-off periods, and self-exclusion is available on our Responsible Gambling page.